Returns Policy
Just follow these few easy steps to organise a return:
- Call our customer service department on 01-4273700. Here, we will record the items you are returning and give you a printable returns docket via email. Alternatively, we can supply a returns number to be displayed on a compliments slip
- Enclose the returns docket or compliments slip and place it with the goods
- Package the goods appropriately and return the goods to us
IMPORTANT - PLEASE REMEMBER
- a. All items requiring a credit must be in a resaleable condition
- b. Products must be returned within 30 days of date of invoice in the original packaging and suitably packed in an outer cover to prevent damage during transit
- c. Products received after 30 days of invoice date incur a 20% surcharge
- d. In accordance with HPRA/IMVO regulations, we can no longer accept returns of licenced medicinal products. Incorrect deliveries of medicinal products must be notified on the day of delivery
Returns Address:
DMI,
KELLYSTOWN HOUSE,
KELLYSTOWN LANE,
LEIXLIP, CO KILDARE