Returns

Returns Policy

Just follow these few easy steps to organise a return:

  • Call our customer service department on 01-4273700. Here, we will record the items you are returning and give you a printable returns docket via email. Alternatively, we can supply a returns number to be displayed on a compliments slip
  • Enclose the returns docket or compliments slip and place it with the goods
  • Package the goods appropriately and return the goods to us

IMPORTANT - PLEASE REMEMBER

  • a. All items requiring a credit must be in a resaleable condition
  • b. Products must be returned within 30 days of date of invoice in the original packaging and suitably packed in an outer cover to prevent damage during transit
  • c. Products received after 30 days of invoice date incur a 20% surcharge
  • d. In accordance with HPRA/IMVO regulations, we can no longer accept returns of licenced medicinal products. Incorrect deliveries of medicinal products must be notified on the day of delivery

Returns Address:

DMI,
KELLYSTOWN HOUSE,
KELLYSTOWN LANE,
LEIXLIP, CO KILDARE